Contact Us






Contact

How Can We Help?


Whether you have questions about safes, security cameras, firearm safety walls, or an existing order, our team is ready to assist. Owned and operated by Joybex Enterprises.

Most messages answered within 1 business day
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Choose Your Preferred Channel


Email

support@serenityandsecurity.com
Replies within 24 hours

Phone

(949) 288-3436
Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on safes and firearm safety walls?

We offer free shipping on most orders within the Continental U.S. (excluding Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on your destination and the size of your package. For full details, please visit our Shipping Policy page.

What is your return policy?

We want you to be completely satisfied with your purchase. If something is not right, please reach out to our support team within the return window outlined on our Returns & Exchanges page. We will walk you through every step of the process to make it as smooth as possible.

Can I exchange a safe or security camera for a different model?

Absolutely. If you need a different size safe or a camera with different features, contact us and we will arrange an exchange. Please make sure the original item is unused and in its original packaging. Our team will provide a return label and guide you through the swap.

How do I choose the right safe or firearm safety wall for my space?

Choosing the right product depends on factors like the number of items you need to store, your available wall or floor space, and the level of security you require. Each product listing includes detailed dimensions and capacity specs. If you are still unsure, send us a message and we will help you find the perfect fit.

Do your security cameras work with existing home systems?

Compatibility varies by model, so we recommend checking the specifications listed on each camera's product page for details on connectivity and integration. Many of our cameras connect via Wi-Fi and work with popular smart home platforms. If you have a specific setup in mind, reach out and we can confirm compatibility before you order.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For


Fast Response

Our support team responds to every inquiry within one business day, so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Built to Protect

Every safe, firearm safety wall, and camera we carry is selected for durable construction and dependable performance.

Free Shipping

Most orders ship free within the Continental U.S., with tracking included on every package.